Based in our Weston-super-Mare office
Working hours 8:30am to 5:30pm Monday to Friday
We are looking for an experienced Head of Property Management to lead our Property Management Centre, overseeing more than 1,000 client rental properties from North Bristol down to Burnham-on-Sea. We’re seeking someone who is ready to take ownership of operational excellence, inspire and develop our team, and drive outstanding client satisfaction through continuous improvement. This is a strategic role offering real influence in shaping our service delivery and supporting the continued growth of an established and respected local agency.
Essential Skills for the Head of Property Management/Lettings Manager role includes:
-Experience of managing your own team
-Create and build strong relationships with your team members
-Carrying out staff training and development
-Monitoring processes across the department and implementing changes where required
-Property management experience in a busy branch environment
-An analytical person who can communicate well with Landlords and Tenants
-Excellent written and verbal communication skills at all levels
-Strong Organisational Skills
-Driven and a real desire to succeed
-Ability to demonstrate initiative and self-motivation
-Proven ability in motivating others
-Proven Leader with excellent problem-solving capability
-Polished & Well Presented
-Genuine interest in property and people
-Enjoy an extremely fast paced and high-volume workload
Experience/Qualifications required:
Minimum of 2 years Management experience – preferably in the Lettings Sector – Property Management
Propertymark ARLA level 3 qualification or equivalent would be desirable.
GCSE Maths & English grade C or above
A level or equivalent qualifications would be preferable.
What’s on offer:
Salary £35,000
Hours – Mon-Friday 8.30am – 5.30pm.
22 Days annual leave + bank holidays
Propertymark ARLA qualification and membership
Job Challenges:
Ability to maintain challenging workload
Ability to achieve targets and to manage your time accordingly
Ability and desire to keep abreast of and adhere to the latest letting’s legislation
Job Description:
Overall responsibility for the day to day running of the office.
Ensure your team maintain minimum standards at all times
Support, coach and train your team
Support the companies Management Team
Uphold excellent customer service skills
Ensure compliance is adhered to company standards and current legislation.
Recruitment of new staff
Liaise with social media manager to maximise and promote our brand to potential new landlords
Conduct one to ones with all staff members.
Managing staff workloads – taking on larger maintenance roles & difficult move outs.
Customer Complaints
Management Reporting
Implementing and training the team any new legislative requirements.
Please apply by email including your CV to [email protected]
